Refund policy
At The Okirika Hub, we value customer satisfaction and aim to ensure a smooth shopping experience. Please read our policy carefully before placing an order.
📦 Returns & Exchanges
We only accept returns or exchanges if the mistake is from our side, such as:
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Wrong item delivered
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Defective or damaged item
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Incorrect item sent
If this happens, the customer must contact us within 24–48 hours of receiving the order and provide clear proof (photo or video).
Once confirmed, the item must be returned within the timeframe provided.
❌ Customer Errors
We do not offer returns or exchanges for:
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Wrong size selected by the customer
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Change of mind after purchase
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Incorrect order details entered by the customer
Please ensure all size and order details are confirmed before checkout.
💰 Refund Policy
Refunds are only issued when:
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The item is unavailable after purchase
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A confirmed error from our side cannot be resolved with a replacement
Approved refunds will be processed within 1–7 working days after confirmation.
Refunds will be made through the original payment method or another agreed method.
⚠️ Important Notes
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Return requests must be made within 24–48 hours of delivery
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Items must be unused and in original condition
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We reserve the right to reject items that do not meet return conditions
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Shipping fees are non-refundable unless the error is from our side
📞 Contact Us
For return or refund assistance:
Phone/WhatsApp: 09159328284/08053960691